More clarity.
More time for care.

SwingZee brings childcare administration, enrolment, classroom routines and family communication into connected workspaces. It is currently in a controlled Canadian pilot, with access and capabilities agreed with participating organizations.

SwingZee is designed for childcare owners, organization and centre administrators, educators, and parents or guardians. It brings childcare teams and families together in one connected platform.

Contact us about your centres, team and the workflows you want to improve. We will discuss pilot suitability, onboarding and available features before setting up access. Families should start with their childcare provider.

Yes. Organization admins can work across the centres they are authorized to manage. Centre admins and educators have more specific access. Switching workspaces does not grant access to another organization’s records.

You can use SwingZee through our websites and mobile apps, making it easy to stay connected from your computer, tablet or phone.

Your childcare provider starts the invitation and links you to the appropriate child. Follow the instructions in your invitation. If it has not arrived, check spam and ask the provider to confirm your email and invitation status. Do not create a second account to work around a missing invitation.

Use Log in in the website header and choose Parent Portal or Centre / Organization Admin. Use the email associated with your invitation. If you have several roles, choose the appropriate authorized workspace after signing in.

Check that you are using the invited email and the correct portal. Follow the password-recovery option offered by your sign-in screen, or ask your administrator for help with an expired invitation. Never send a password or setup link through a support message.

Access follows each verified guardian relationship. If you are linked to multiple children or organizations, use the available child and workspace choices. Ask the relevant provider to correct a missing relationship; matching surnames or email addresses alone do not grant access.

An authorized administrator must establish the appropriate relationship and access. Being an emergency contact or an authorized pickup person is not the same as having a guardian login. Ask the centre to review the person’s intended access.

Use the editing controls available in your workspace. Your role determines which records and fields you can change. If an editing option is unavailable, ask your organization administrator to check your access. Do not send personal records through the public website.

Check required fields and inline validation messages. If the form still fails, keep the page open and report the affected screen, approximate time and error message to support. Avoid repeated submissions, and leave personal or child details out of your support request.

Authorized administrators can start the student and guardian invitation workflow from their administration workspace. The invitation and enrolment review are separate steps; sending an invitation alone does not mean a child has an active placement.

Unassigned is the destination for students who do not yet have a normal room placement. In the Add student form, room selection is a single choice: choose another room to replace Unassigned. Tapping the selected choice again does not clear it.

An authorized administrator can open the student’s profile and use Edit student to choose a room for the current or upcoming enrolment. Historical records remain associated with their original context. If the expected room is missing, check the centre and ask an administrator to review it.

Current and upcoming students move to Unassigned. Historical records stay associated with the original room, and the retained room can be recovered through the available Trash or Archive workflow. Review the confirmation before deleting; Unassigned is a protected destination.

Authorized educators can work with assigned-room rosters and record attendance and supported care updates, including meals, sleep and activities. Available actions depend on the workspace and pilot configuration. Check that a change has saved before relying on it.

Yes. Authorized users can use messages and announcements within their organization and child access context. Available conversations and actions depend on the signed-in workspace and permissions.

Photos and updates are available through authorized workspaces and child relationships. They are not public website content. What a family sees depends on access and what staff have shared; contact the centre about a missing or incorrect update.

Yes. The platform includes authorized-pickup and emergency-contact records in access-controlled workspaces. Access to these records is separate from guardian account access. SwingZee records information; it does not determine a centre’s pickup rules.

Check device notification permissions, app notification settings and the selected workspace. Open the app or portal to check whether the update is present. If alerts still fail, report the device, affected notification type and approximate time without including sensitive record contents.

Some mobile workflows have retry and recovery support, but sign-in, current information and many actions require a connection. After reconnecting, check saved or pending status before repeating an action. Full offline operation is not currently promised.

The server checks organization, role, centre and child relationships before granting access. Private media and encrypted services support this protection. A shared device should still be secured, and each person should use their own account.

Current childcare data services run in the AWS Canada Central region. The public website and supporting services have separate purposes and providers. Contact us for the applicable privacy terms and service details rather than assuming every service has identical data-location arrangements.

Trash supports recovery after an accidental deletion. Under the current policy, records stay there for 90 days before moving to Archive. Removing an item from Trash early moves it to Archive rather than erasing it. Archive retains it for three years from archive entry before an Organization Admin can review it for deletion; expiry does not automatically erase records or protected history.

Authorized admins can use Trash & Archive to restore supported records when eligible. Recovery can depend on the record type, related records and current access. Read the result and verify the restored record; contact support if recovery fails rather than creating a duplicate.

No. Deletion removes the student from active use and retains the record for the recovery and retention process. Enrolment and protected historical records are not permanently erased by the active-list delete action.

Contact us to discuss your organization, number of centres and pilot needs. We will confirm the software pricing and scope directly. No standard subscription price, free trial or service-level commitment is published in this FAQ.

Live payment processing should not be assumed to be enabled for a pilot. Contact the SwingZee team to confirm the availability and scope of payment functionality for your organization.

Discuss your data, format and access needs with the team before planning a migration or export. Availability must be confirmed for your pilot; this is not a promise of automatic imports or complete downloadable record packages. Do not send child datasets through the public contact form.

Contact our team with the affected screen, device, approximate time and steps to reproduce the issue. Remove child details, passwords and invitation links from screenshots and messages. This support channel is for platform questions and technical problems.

No. It finds relevant answers from this public FAQ, not account or childcare records. It cannot change a placement, reset a password or check an application. Questions are processed in your browser and are not saved by this answer finder.